Support
To upgrade membership or if you are a Non Re-curring Member,
You must first login as normal and then either click this link or the one on the Dashboard.This is the only way to Re-Subscribe using the same email address.
I'm having problems logging in!
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Still got a problem please contact support!
I'm having problems viewing the films?
First ensure you are using a modern standards compliant web browser, such as:- Firefox, Safari, Chrome.
If you are using Internet Explorer we'd recommend you use the latest version available.
You also need to make sure you have the latest version of the flash player installed in your browser, you can check which version you currently have installed and upgrade if necessary from here:-
If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer’s manual or contact them directly regarding the package/hardware configuration. If you have an Internet connection of at least 1.5Mb, but experience a lot of buffering when viewing the streaming video, the problem is most likely to be caused by network congestion over your ISP connection or the transfer rate your ISP is delivering is well below what it should be. You can check your connections line speed and transfer rate from here:-
What do I do if the video stream has stopped?
Very occasionally there may be flash streaming issues, if this occurs you may need to refresh your browser or if the problem persists try to access other Internet sites with streaming video and determine whether the problems are confined to PhotoTraining4U. If PhotoTraining4U is the only affected site please contact support.
I’m seeing subtitles on the videos how do I turn these off?
Refer to the Closed Captions page for more information.
If you are still having problems or need support for an unrelated problem please Email us via the form below.
Telephone support is available between 9am - 6pm GMT Monday - Friday
UK - 0844 8569987
International - +44 844 8569987 / +44 1443 650189
